Refund policy

Return & Refund Policy

Last Updated: June 24, 2026

At PitchBlessed, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below to understand your rights and the return process.

30-Day Return Policy

We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must:

Be in the same condition as received
Be unused, unworn, and unwashed
Include all original tags, labels, and packaging
Be accompanied by proof of purchase or order confirmation

Items that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: info@pitchblessed.com

When contacting us, please include:

Your order number
The item(s) you wish to return
The reason for your return request

If your return is approved, we will provide instructions on how and where to send your package.

Please note: Returns sent without prior authorization will not be accepted.

Return Address

PitchBlessed
25 Honeychurch Way
Stevenage, England SG1 4UA
United Kingdom

Damaged, Defective, or Incorrect Items

We encourage customers to inspect their orders immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@pitchblessed.com.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos of the item and packaging

Our team will review the claim and work to provide an appropriate resolution as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

Perishable goods
Customized or personalized products
Personal care, hygiene, and beauty products
Hazardous materials
Flammable liquids or gases
Gift cards
Clearance, promotional, or sale items

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

Exchanges

If you would like to exchange an item, we recommend returning the original product and placing a new order once your return has been approved.

This is the fastest way to ensure product availability and quicker delivery of the replacement item.

European Union Customers

For orders delivered within the European Union, customers have the right to cancel or return their order within 14 days of receiving the goods without providing a reason.

To qualify under this right:

Items must be unused and unworn
Items must be returned in their original packaging
Proof of purchase must be provided

All other return eligibility conditions outlined in this policy continue to apply.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed. Depending on your bank, credit card provider, or payment service, additional time may be required before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

info@pitchblessed.com

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card company, as it may take time before your refund is officially posted.
Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Contact Us

If you have any questions regarding this Return & Refund Policy, our customer support team is happy to assist.

PitchBlessed